MaxDataGenius – Frequently Asked Questions (FAQ)

Have you got a question about how MaxDataGenius works? Then check our Frequently Asked Questions (FAQ) – or contact one of our experienced IT experts.

Question: I am analyzing a 1 TB hard drive. It says will take 6.5 days to complete and the time keeps going up – not down. How to speed up this process?

Answer:  Please take the following measures to speed up the scan process:
– make sure your disk is connected to a USB 3.0 (and not 2.0) port (the USB 3.0 ports have a blue contact).
check only the filesystems you really used on the disk.
mdg_scan_optionsI.e. if you know that the disk was formatted with NTFS, check only NTFS. In this case you should also uncheck “Collect only root items in Formatted Scan (only NTFS)” in the options to collect as many NTFS structures as possible.
– especially the RAW filesystem takes much scanning time. However if you are unsure regarding the used filesystem, check RAW as it scans the disk without considering filesystems structures.
– use a machine with a fast CPU (Core i7 or equivalent) for recovery
– if you know that the recovery disk has bad blocks, please create an image and store it on a new disk having at least the same or larger capacity than the recovery disk.
Detecting bad blocks can be done with the integrated Disk Diagnostics:
1.) Scan the whole disk
2.) Open the options and take a look at the bad blocks list.
If any bad blocks are found, save the bad blocks list and reload it whenever you try to recover data from the recovery disk.

Question: I have recovered some MP4 videos, however almost none of them plays?

Answer: After recovering MP4 files, it is often necessary to repair them. Try out our Video Repair Software for this purpose.

Question: I have the license for the video repair tool which has saved me in several ocassions. Thanks. I stupidly formatted a hard drive with footage from a job that I hadn’t backed up. It’s a really bad situation for me and Ive tried various recovery software which has given me some of these files back but not even 1/2 of what was filmed. I haven’t found a Mac version for MaxDataGenius and I wonder if you have one. Also I wanted to ask if there is a big difference between your
software and others such as Easeus.

Answer: Thank you for your feedback. We’re happy that our software could help you out. There will be a Mac version of MaxDataGenius available soon.


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